Question 1

How did you achieve a 55 percent reduction in processing time?

Accepted Answer

By using the most up-to-date technologies, we were able to not only save on energy costs but also speeding up processing time and add environmentally friendly products, and also participate in green advanced cleaning products and detergents.

Question 2

What Kind of stains are you able to remove from my dress?

Accepted Answer

We can remove 99.9% of stains from your dress, including food and drink stains, oil, blood, wine, dirt, grass, ink, and other stains.

Question 3

Do you offer any Alterations services on any of the packages?

Accepted Answer

Our Luxury package is the only one that provides up to one hour of alteration service. If you purchase one of the other two packages and your dress needs sewing, please remember this on the upgrade form that comes with your kit or contact us and we'll be happy to assist you.

Question 4

What Accessories I can include with my wedding dress to be cleaned?

Accepted Answer

Purse, money bag,ring pillow, garter, duster, veil, train, hat, jacket, shawl, handkerchief,socks, bibs, and booties.

Question 5

What does the lifetime warranty cover?

Accepted Answer

Your dress is protected from yellowing with our exclusive Lifetime warranty. We will diligently clean and preserve it for you at no additional cost.

Question 6

How safe is my dress during the shipping process?

Accepted Answer

To protect your dress, we enforce strict instructions for the delivery driver.

Question 7

What can be seen in the display window?

Accepted Answer

You’ll be able to see your dress and veil. Any other accessories will be underneath your gown.

Question 8

What method do you use to clean my dress?

Accepted Answer

All of our process is 100% Eco friendly. We created a new organic earth friendly cleaning formula called coconut water cleaning formula designed to destroy tough stains on your dress.

Question 9

How do I give my wedding dress to Bride N Queen Company to be cleaned and preserved?

Accepted Answer

We will ship your preservation package, which includes the shipping box to send in your dress, a prepaid shipping label , and other shipping instructions, after you place your order with us.

Question 10

What is the wedding dress cleaning and preservation package include?

Accepted Answer

Wedding dress shipping box, a wedding dress plastic bag, order form for cleaning and preserving your dress and any additional accessories, prepaid shipping label, stain stickers, packing tape, lifetime warranty card, complete instruction form.

Question 11

Is it possible to give the shipping kit to one address and then return the dress to another?

Accepted Answer

Yes, simply write the address where you want your cleaned dress on the form, and we'll gladly send your cleaned dress to the address given.

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